Refund Policy
Generation-credit returns and cash refunds are separate processes.
Last updated: 2026-11-07
Failed video tasks
A confirmed failed or rejected generation automatically returns its reserved credits once. An uncertain submission stays under review to avoid duplicate provider charges. A temporary download failure retries the existing task and does not start a second paid video.
Purchase refunds
For an accidental, duplicate or disputed purchase, contact support@flamingofloatai.video with the order ID and account email. Unused credits can be reviewed for a refund. Used credits and completed generation work are generally not refundable solely because the result differs from expectations, subject to rights under applicable law.
Approved cash refunds are processed through the original payment provider and method. Processing time depends on that provider and the bank; we do not promise a fixed arrival date. Refunded or disputed purchases can cause the related credits to be reversed.
Checkout status
Credit packs are one-time purchases through Dodo Payments. A preview or locally saved photo does not create an order or charge. Credits are added after payment is confirmed.